Technical Support

Getting Started

Text CipherBox is designed to be intuitive and easy to use. Here's how to get started:

🔐

Encrypt Text

Enter your text, set a password, and tap "Encrypt" to generate secure encrypted content

🔓

Decrypt Text

Paste encrypted text, enter the correct password, and tap "Decrypt" to reveal your message

📋

Copy to Clipboard

Easily copy encrypted or decrypted text with one tap for seamless sharing

Frequently Asked Questions

How does the encryption work?

Text CipherBox uses AES-256 encryption, the same standard used by governments and security professionals worldwide. Your password is hashed using SHA-256 to create a secure encryption key.

Is my data stored anywhere?

No. All encryption and decryption happens locally on your device. We never see, store, or transmit any of your data. When you close the app, all text is cleared from memory.

What if I forget my password?

We cannot recover encrypted text if you forget your password. The encryption is designed to be secure, which means there's no "back door" or password recovery system. Please keep your passwords safe and secure.

Does the app work offline?

Yes! Text CipherBox works completely offline. No internet connection is required for any encryption or decryption operations.

What devices are supported?

Text CipherBox works on all iPhones running iOS 18.6 or later. The app is optimized for both portrait and landscape orientations.

Important Security Note: Always use strong, unique passwords for encryption. Avoid using common words or easily guessable patterns. The security of your encrypted text depends entirely on the strength of your password.

Troubleshooting

Encryption/Decryption Issues

"Unable to decrypt" error: This usually means the password is incorrect. Double-check that you're using the exact same password used for encryption.
Invalid text format: Ensure you're pasting the complete encrypted text without any modifications.
App crashes: Try closing and reopening the app. If issues persist, consider restarting your device.

Performance Tips

For best performance, avoid encrypting extremely large texts (over 10,000 characters)
Ensure your device has sufficient available memory
Keep your iOS version updated for optimal security and performance

Need More Help?

If you're experiencing issues not covered here or have suggestions for improvement, we'd love to hear from you!

📧 Email Support 💡 Send Feedback

We typically respond to support inquiries within 24-48 hours.

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